What can I do if I see someone, who tries to steal in our store? Should I address him myself or should I rather inform the security services? Am I allowed to check his pockets? And what can I do if he refuses to do an inspection? What happens if I made a mistake? Will I have to suffer the consequences?
Because of insecurity many employees rather overlook compromising situations than acting supportive to prevent shoplifting. Therefore training of store staff is essential to reduce stock loss. However, most of the loss prevention expenditures are on anti-theft hardware (EAS and CCTV). Traditional training methods have limitations in an environment with a low profit margin and high staff turnover. Therefore, training must be efficient and cost-effective.
IMCo develops interactive scenario-based training programs for the retail industries, which combine expertise and adult compatible methodology and didactics.